On February 16-17, 2025, G-Mart Group successfully hosted the Enhance Service Advisor Needs-Based Selling Skills training at Felda Residence Hot Springs, Sungkai, Perak. This two-day intensive program brought together 27 dedicated participants from the After-Sales and Service departments, with a majority representing Proton and Perodua branches under the G-Mart umbrella.
The training aimed to elevate the skills of our service advisors, ensuring they deliver top-quality performance while fostering seamless and comfortable customer interactions. By focusing on needs-based selling techniques, participants learned to better understand customer expectations, offer tailored solutions, and ultimately, enhance overall service satisfaction.
Guiding this transformative session was none other than Muhammad Firdaus Bin Iskandar Bashar, the esteemed Manager of Service Advisors at Toyota. With his vast industry experience and leadership insights, he equipped our team with proven strategies to boost efficiency, improve service quality, and strengthen customer relationships.
At G-Mart, we don’t just sell cars — we build trust and long-lasting connections. Our commitment to excellence doesn’t end at the point of sale; it extends to every service you receive thereafter. Looking for reliable after-sales service with top-tier expertise and care? Visit any G-Mart branch today and experience first-class service that puts YOU first!
